Privacy Policy

Last updated: March 14, 2026

1. Introduction

Welcome to Vidgenlab ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation platform and services (collectively, the "Service").

By accessing or using Vidgenlab, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your email address, name (if provided), and password. We may also collect profile information you choose to provide.
  • Payment Information: When you make a purchase, we collect billing information including credit card details, billing address, and transaction history. Payment processing is handled by secure third-party payment processors (e.g., Stripe).
  • Content You Generate: We collect the prompts, images, and videos you generate through our Service, including metadata such as generation settings, timestamps, and model preferences.
  • Communication Data: When you contact our support team, we collect your messages, email address, and any other information you provide in your communications.
  • Feedback and Reviews: Any feedback, reviews, or testimonials you submit to us.

2.2 Information Automatically Collected

  • Usage Data: We automatically collect information about how you interact with our Service, including pages visited, features used, time spent on pages, click patterns, and navigation paths.
  • Device Information: We collect information about your device, including device type, operating system, browser type and version, IP address, unique device identifiers, and mobile network information.
  • Log Data: Our servers automatically record information when you access our Service, including your IP address, browser type, access times, pages viewed, and referring website addresses.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Service and store certain information. See Section 6 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Social media platforms if you choose to sign in using social authentication (e.g., Google OAuth)
  • Payment processors who provide us with transaction confirmations and billing information
  • Analytics providers who help us understand how our Service is used

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Service: Process your video generation requests, manage your account, process payments, and deliver the Service to you.
  • To Improve Our Service: Analyze usage patterns, identify technical issues, and develop new features and improvements.
  • To Communicate With You: Send you service-related notifications, respond to your inquiries, provide customer support, and send you important updates about our Service.
  • To Process Payments: Verify transactions, process payments, prevent fraud, and manage billing disputes.
  • To Personalize Your Experience: Customize content, recommendations, and features based on your preferences and usage history.
  • To Ensure Security: Detect, prevent, and address security threats, fraud, and unauthorized access to our Service.
  • To Comply With Legal Obligations: Meet legal requirements, respond to legal requests, and enforce our Terms of Service.
  • For Marketing Purposes: With your consent, send you promotional communications about new features, special offers, and related services. You can opt-out at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processors (e.g., Stripe) for payment processing
  • Cloud hosting providers (e.g., Vercel, Cloudflare) for infrastructure and storage
  • AI model providers (e.g., OpenAI, Google) for video generation services
  • Email service providers for sending transactional and marketing emails
  • Analytics providers to help us understand Service usage
  • Customer support tools to assist with user inquiries

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device.

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
  • Analytics Cookies: Help us understand how visitors use our Service (e.g., Google Analytics)
  • Preference Cookies: Remember your settings and preferences (e.g., theme, language)
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we process your information
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing of your information for certain purposes (e.g., marketing)
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@vidgenlab.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account Information: Retained while your account is active and for 30 days after account deletion
  • Generated Content: Retained for the duration of your account and for 90 days after account deletion
  • Payment Records: Retained for 7 years as required by financial regulations
  • Log Data: Retained for 12 months for security and analytics purposes

After the retention period, we will securely delete or anonymize your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

If you are located in the European Economic Area (EEA) or United Kingdom, we rely on Standard Contractual Clauses and other legal mechanisms to ensure adequate protection of your data.

10. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through a prominent notice on our Service.

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.